Shipping policy

TAILZY - CONTACT INFO FOR UK CUSTOMERS

Contact Form: Click Here
Email: hello@tailzy.co.uk
Telephone: +447366438979 (Tailzy Customer Support)
Customer support opening hours: Monday to Friday, 9:00 am to 5:00 pm.
We aim to answer your enquiry within 24 hours.

TAILZY SHIPPING POLICY

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

- Countries: We currently ship to addresses within the UK only.
- Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

- Within the UK: Free shipping on all orders.
- No Hidden Fees or Duties: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

- Processing Time: Orders are processed same day, Monday to Sunday.
- Last Order Time: 5:00 PM (GMT).
- Weekend Orders: Orders placed on weekends are also processed that same day.

TRANSIT TIME

- Estimated Delivery Time: 4-6 business days.
- Business Days: Shipments occur Monday to Saturday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
- Total Delivery Time: It will take a total of 5-7 business days to receive your order.

SHIPPING PROCESS

- Reliable Courier Services: We ship via Royal Mail, EVRI, and Yodel.
- Insured Shipments: All shipments are insured. Contact our customer support in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website here. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order here: Contact Form

MISSING ITEMS PROCEDURE

- Reporting Missing Items: Contact our customer support within 7 days of receiving your package via our contact form or by emailing hello@tailzy.co.uk (including your order number).
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURNS SHIPPING

Please see our Return & Refund Policy for details and instructions on how to return an item.

QUESTIONS

For any further questions regarding our shipping policy, please contact us:

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Shipping policy